Return Policy

If the customer cancels more than 2 weeks before the start of the seminar, the cancellation costs shall amount to 50 % of the seminar fee, if the cancellation takes place less than 2 weeks before the start of the seminar or the customer does not appear, the cancellation costs shall amount to 100% of the seminar fee. Cancellations may only take place in writing.

If the customer cancels more than 20 business days before the commencement date of the Public Course they will be responsible for 50% of the Course Fee;

If the customer cancels less than 20 business days before the commencement date of the Public Course they will be responsible for the full cost of the Course Fee.

The Customer may, instead of termination, send a replacement delegate to the Public Course. The Customer must obtain the Supplier’s permission by informing the Supplier in writing and provide the delegate’s details not less than 2 Days before the Public Course, consent of the Supplier not to be unreasonably withheld. The replacement delegate must bring a signed copy of the Contract to the Public Course.